24X7 NOC Support

(NOC) – is a comprehensive solution as single point of contact with the client, providing technical support for the Monitoring and Service Desk in the area of ​​IT infrastructure and business applications for all types of businesses and institutions.

We Provide

  • Service of Monitoring: Providing customers with current knowledge on the availability and efficiency of the various elements of their IT infrastructure, operating systems, as well as application platforms. This enables an analysis of their status and an appropriate response to potential incidents or threats. Monitoring provides a complete picture of operation and performance of systems, services, devices and networks, and in the event of incidents affecting the work, the appropriate alerts are generated, which are sent to experienced ICT professionals.

  • Service of Reporting: Generated reports include both technical as well as business parameters. Reporting on technical parameters is based on the data recorded in the monitoring systems. Reporting associated with business parameters is mainly based on data from the Ticket Registration System and applies to defined KPI parameters. The reports are the basis for the client to verify compliance of the performed services with their agreed level defined in the agreement.

NOC Functionalities

IT Infrastructure

We monitor you complete IT Infrastructure and make sure the system is always in good shape.

Operating Systems

We cover from Windows to any Debian based Linux to Containers. We have robust monitoring and log analytics tools which gather and give real time information of OS health.

Application Platform

We understand your application the way no one else can. Which helps us monitoring it more accurately and maintaining SLAs.

Network monitoring services use tools that automatically discovers and constantly monitors all components of your networking equipment and IT services. We utilize industry standard monitoring tools to better integrate with any existing environment whether its physical, virtual or cloud-based infrastructure. It is possible to monitor devices, services, ports or protocols and analyze traffic on your network. Network monitoring is an essential service for companies of any size and branch.

ANS NOC Benefits

  • Single point of contact makes communication easier and more efficient for the customer
  • 24×7 monitoring of the availability and performance of infrastructure
  • Allows the client’s IT staff to focus on other more important activities / projects
  • Provides complete information of IT infrastructure performance and enables proactive localization and removal of bottlenecks
  • Provides complete reports (monthly and quarterly) on the reliability and stability of the system
  • There are no costs associated with training and certifications of employees
  • Functional costs of IT become predictable
  • Comprehensive control of the IT environment that allows to make strategic decisions