Call Center Solutions
We at ANS understand that or client’s priority should be on their core business/product. We provide state of solutions to relieve them from their non-core business functions, which is as a repercussion, ensures undivided focus to their core competencies. One such solution is providing call center solutions, which is an essential part of any industry.
If you think call centers have recently come into the limelight, you are wrong, because they have been helping business owners for decades. Companies approach different call centers in accordance with their varying business requirements.
Generally, there are two kind of call centers:
- Inbound call centers
- Outbound call centers.
Inbound Call Centers
Inbound call centers take comprises of calls coming in from the customers’ end. Inbound calls are mostly objective to product or service support.
Established inbound call center service providers handle customer calls on behalf of their clients and make sure their actions adhere to SLAs.
Inbound call center services comprise:
Customer Support
Help Desk
Inquiry Handling
Call Answering
Toll-Free Services
Product Information Requests
Technical Support
By means of these valuable inbound call center services, business owners can fortify their customer base. Plus, the resultant heightened brand image will pave the way for smoother business growth.
In a nutshell, joining forces with prestigious inbound call center service providers is vital to keep the customer base buttressed.
Outbound Call Centers
Outbound call centers function in an opposite manner, compared to inbound call centers. Outbound call center service providers make calls to potential customers with the aim of improving the sales of clients’ products/services.
To put it briefly, outbound call centers are principally sales-focused. Outbound call center services include:
Appointment Scheduling
Information Verification
Lead Generation
Customer Survey
Telemarketing
Third-Party Verification
Why ANS?
Even though there are multiple call center providers on the market, who offer services at extremely competitive price. But ANS offers the most crucial factor “Consistent Quality”. We offer service interactions with one of the highest customer satisfaction rate.
We push ourselves to the limits to set great standards in term of service levels.
The Key differentiators are;
Excellent Lead Generations
100% Customer Satisfaction
Negligible negative reviews
Fabulous Customer Acquisition
Stringent Data Security
Customized Services
Exemplary agents